1. Work HARD.
2. Look people in the eye.
3. Don't bullshit people, be honest.
With that in mind, at a recent Board Mtg. one of the board members offered to break some news to my staff which I knew was going to be met with less than enthusiasm, but I knew I had to do it, this is why they pay me, right? It can't always be easy or fun, and it's important to not bullshit people and avoid the tough stuff--people respect you more for doing it. So, I did it. And I didn't enjoy it, but trying to gracefully make it through something uncomfortable makes it easier for the next time, and makes you stronger.